Cancellation forms
If you do not want to use services of MandoraWeb any more, please provide us with your cancellation note.
Please submit the completed form signed by the account or domain holder respectively attached to a support request in CustomerCenter or by postal mail.
We recommend to submit your completed cancellation note in CustomerCenter, item Support | Request Support. This ensures the prompt processing of your cancellation.
Cancellation of all services
If you do not want to use your complete account including all allocated services at MandoraWeb any more please provide us with following cancellation form
Cancellation of domain service(s) only
If you want to remove additional domain services from your account and close or transfer your concerning domain name(s) respectively please provide us with following cancellation form
Cancellation of extension(s) only
If you want to remove extensions from your account please provide us with following cancellation form:
Important Information
- Cancellations sent by regular email cannot be processed since the sender cannot be verified as an authenticated user.
- Without your cancellation note your domain name can neither be transferred nor closed, as we may have to present this document to the responsible registry on request.
- You will receive a cancellation confirmation from MandoraWeb within 2 business days to your email address specified in CustomerCenter.
- Cancellation confirmation is your proof of cancellation.
Please contact us within a support request, in case you have submitted a cancellation note and did not receive a confirmation within 2 business days. - Please be aware of the cancellation period of 60 days at the end of the current contract period according to our terms and conditions (http://www.mandoraweb.de/en/terms-and-conditions/).
Alreay issued and to-be issued invoices do not lose their validity in case of cancellation of services. - Only the cancellation confirmation issued by MadnoraWeb or receipt of registered letter is accepted as proof of your cancellation. Fax receipts, copies of email messages or other unconfirmed receipts cannot be accepted as authoritative or keeping the term. Day of cancellation is the day of receipt at MandoraWeb. Therefore please be aware of any postal mail delivery times - if applicable.